Shipping policy

Thank you for joining our adventure.

All eyewear is shipped in protective packaging including a case and cloth.

We aim to dispatch all orders quickly and deliver your eyewear safely and securely.

Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

During peak periods, processing times may be slightly extended.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Standard Shipping
Estimated delivery: 2–8 business days

Express Shipping
Fastest available service to your postcode
Typically 1–4 business days for metro areas; regional areas may vary

Delivery timeframes are estimates and may be impacted by carrier delays, weather, or peak periods.

All orders include tracking.
You can monitor delivery progress using the tracking link provided in your dispatch email.

We currently ship within Australia and selected international regions where available at checkout.

If your location is not supported, please contact our support team.

Please ensure your shipping details are correct at checkout.

Wollumbin is not responsible for delays or lost parcels due to incorrect address information provided by customers.

If your parcel appears delayed or lost, please contact us via the Support button so we can investigate with the carrier.

If your order arrives damaged:

Damaged items are assessed on a case-by-case basis.

If you have any questions about shipping, please contact us:

Via the Support button in the bottom right of any page

Phone: (07) 5507 7100
Email: au.support@tankstreamdesign.com

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