Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Wollumbin.com (the “Site”).

Wollumbin is operated by Tankstream Design, which also operates Kooringal Australia.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view, how you found the Site, and how you interact with it. We refer to this as “Device Information.”

We collect Device Information using:

Cookies – Data files placed on your device, often including an anonymous unique identifier. Learn more at www.allaboutcookies.org.
Log files – Track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps.
Web beacons, tags, and pixels – Electronic files used to record how you browse the Site.

When you make or attempt to make a purchase, we collect information such as your name, billing and shipping address, payment details, email, and phone number. This is referred to as “Order Information.”

“Personal Information” refers to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to process orders, manage payments, arrange shipping, and provide confirmations. We also use it to:

Communicate with you
Screen orders for potential risk or fraud
Provide relevant product or marketing information based on your preferences

Device Information helps us detect fraud, improve our website, analyse customer behaviour, and assess marketing performance.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to help operate our business.

For example, we use Shopify to power our store. Learn more at:
https://www.shopify.com/legal/privacy

We also use Google Analytics to understand how customers use our Site:
https://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

We may also share information to comply with legal obligations or protect our rights.

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide relevant advertising and marketing communications.

Learn more:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt out options:
Facebook – Ad Settings
Digital Advertising Alliance – optout.aboutads.info

DO NOT TRACK

We do not alter our data collection practices in response to Do Not Track signals.

DATA RETENTION

We retain Order Information for our records unless you request deletion.

CHANGES

This policy may be updated from time to time for operational, legal, or regulatory reasons.

CONTACT US

For questions or concerns, contact us at:

Email: au.support@tankstreamdesign.com

Address:
4 Davo Court, Burleigh Heads, QLD 4220