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Frequently asked questions

Use the FAQ section to answer your customers' most frequent questions.

Shipping | Australia-Wide

How long does shipping take?

rders are processed quickly and shipped within 1–3 business days. Delivery times vary depending on your location — most metropolitan Australian orders arrive within a few business days, while rural and remote areas may experience longer delivery times.

Please note that express shipping may not always result in faster delivery to rural or remote areas, and delivery timeframes can be similar to standard shipping depending on the location.

Do you offer free shipping?

We offer free shipping on orders over a certain threshold. This will be shown at checkout.

Do you ship internationally?

Yes — Wollumbin ships worldwide. Shipping times and costs will be calculated at checkout based on your location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email so you can follow it every step of the way.

Returns & Refunds

Can I return my sunglasses?
Yes — we accept returns on unused items within our return window. Items must be in original condition with packaging included.

How do I start a return?

Simply contact our support team and we’ll guide you through the process.

Do you offer refunds or exchanges?

We offer refunds or exchanges depending on your preference, as long as the item meets our return conditions.

What if my item is faulty or damaged?

If your item arrives damaged or has a fault, contact us and we’ll resolve it as quickly as possible.

Can I return my sunglasses?

Yes — we accept returns on unused items within our return window. Items must be in original condition with packaging included.

Read our return policy.

How do I start a return?

Simply contact our support team and we’ll guide you through the process.

Read our return policy.

Do you offer refunds or exchanges?

We offer refunds or exchanges, depending on your preference, provided the item meets our return conditions.

Read our return policy.

What if my item is faulty or damaged?

If your item arrives damaged or has a fault, contact us and we’ll resolve it as quickly as possible.

Read our return policy.

Are Wollumbin sunglasses polarised?

Yes — all Wollumbin sunglasses feature polarised lenses to reduce glare and improve clarity.

Do they provide UV protection?

All lenses offer full UV400 protection, shielding your eyes from harmful UV rays.

How durable are the frames?

Wollumbin sunglasses are designed for everyday wear and outdoor use, with lightweight yet durable frames built to last.

How should I care for my sunglasses?

To keep your sunglasses in top condition:

- Store them in their case when not in use

- Clean lenses with a microfibre cloth

- Avoid placing them face down or exposing them to extreme heat

Read out Care Guide

General

How can I contact Wollumbin?

You can reach out to our team via email for any questions — we’re here to help.

au.support@tankstreamdesign.com